We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. Standard Delivery, Express Delivery, or Click & Collect).
1.1 There are two options for Click & Collect:
- Click & Collect Express, available Monday to Saturday where your selected Products are available in a Click & Collect store. This will allow collection 4 hours after placing your order from a store listed under the delivery options during store opening hours, provided that you have received an email confirmation saying your order is ready for collection. Note that certain locations are excluded from Click & Collect, please refer to delivery locations;
- Click & Collect Standard, which will allow collection the next day (Monday to Saturday only). The latest time for a next day collection will be 4pm. Collection is only available during store opening hours Monday to Saturday. If an order is placed on a Saturday, this order will be available the following Monday.
During a sale period or busy periods (e.g. Christmas) deliveries to a store may take longer than any time quoted. This information will however be communicated to you.
1.2 We will usually deliver all products listed in your order in one delivery. We will deliver directly to the delivery address specified in your order unless you have selected Click & Collect as a delivery option, in which case the store selected will be the address for delivery. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. If you are not in to receive your delivery, you may leave advice that your delivery be left with a neighbour. Express Deliveries must be signed for at the delivery address.
1.3 Click & Collect : If you choose to collect your order from a store using Click & Collect, the available stores for collection will be listed when you select this delivery option. You will be notified by text if you have provided a mobile number when your order is ready for collection, please note that you will be unable to collect your order earlier than the date or time notified. You must bring your order number, the card used to pay for the order and a form of photo ID. To protect you against fraud, we will not be able to give you your order unless you provide these documents on collection. If someone else is collecting the Products for you, they must bring your order number and their photo ID. Whilst we make every effort to have your order ready for collection at the date and or time notified, we will not be liable if we fail to do so in part or in full for circumstances beyond our control. Your order will be available for collection at your chosen store for 10 calendar days, after which time it will be returned to us and your account refunded. It may take up to 30 days to process your refund after we have received the returned Products.